Shipping policy
Australia
Free shipping on orders over $100
For order under $100 the cost is $10.70
Express post shipping is $15.00
US Shipping
Standard shipping cost on all orders is calculated at the checkout.
SHIPPING TIMES
AustraliaStandard Shipping: 2–6 business days
Express Shipping: 1–4 business days
US ShippingStandard International: 10–15 business days
All orders are shipped within 24 hours of placing the order.The Beach Pets are not responsible for any shipping delays caused by postal companies.
MY ORDER IS TAKING LONGER THAN EXPECTED
Check your tracking number with the shipping carrier. This was sent to the email used at checkout once your order was shipped. If you're having trouble locating this email, try checking your spam or junk folder.
If you still have issues, email us at hello@thebeachpets.com and we’ll help!
I ENTERED THE WRONG SHIPPING ADDRESS – WHAT SHOULD I DO?
Before shipping: Contact us ASAP with the correct details.
After shipping: Unfortunately we can’t change the address or retrieve the parcel once it has been dispatched, however we can try and re-route your order if you get in touch with our team - but please note this is not guaranteed.
INTERNATIONAL SHIPPING & CUSTOMS/TARIFFSInternational shipping rates to the United States are calculated at checkout. Delivery time depends on your specific location, and seasonality.
The Beach Pets pay import duties & tariffs on orders shipped to the US.
CANCELLATION OF ORDERSThe Beach Pets reserve the right to cancel orders if we are unable to fulfil them.
If your order is canceled, we will notify you. The Beach Pets is not liable for any loss, expense, or inconvenience resulting from order cancellations