Returns, Exchanges & Warranty

We want you and your pup to love your Beach Pets purchase. If you've ordered the wrong size or have an issue with your product, we're here to help.

Change of Mind & Incorrect Sizing

We do not offer refunds for change-of-mind purchases or incorrect sizing. However, we can offer a size exchange or store credit, provided your item meets our return conditions.

To be eligible for a return or exchange, your item must:

• Be unused and unworn
• Be in its original condition
• Be in its original packaging
• Show no signs of wear, damage or use

Return shipping costs are the customer's responsibility. We do not provide return shipping labels.

You can return your item using the shipping carrier of your choice. We strongly recommend using a tracked shipping service, as we cannot be responsible for items that are lost in transit.

If your return is sent without tracking and is lost, we will be unable to process an exchange, store credit or refund.

How to Request a Return

Please contact us at hello@thebeachpets.com before sending your item back.

If your return is approved, we'll provide you with instructions on where and how to send your package.

Please do not send your item back without contacting us first. Unauthorised returns will not be accepted.

Once your return arrives at our warehouse, we'll inspect the item to make sure it meets our return conditions before processing your exchange or store credit.

Need a Different Size?

If you've ordered the wrong size, we recommend purchasing the correct size online as soon as possible so you don't miss out if stock is limited.

Once we safely receive the original item and confirm that it meets our return conditions, we'll process the applicable refund or store credit.

Please note that all shipping costs associated with returns or exchanges are the customer's responsibility.

If a refund is applicable, please allow up to 7 business days for the funds to appear in your account, depending on your bank or payment provider.

Faulty or Damaged Products

We're sorry if you've received a faulty or damaged product. We'll always do our best to make things right.

We offer a 14-day return period for faulty or damaged goods. You have 14 days from the date you receive your order to contact us about a potential fault or damage.

To help us resolve the issue quickly, please email hello@thebeachpets.com with:

• Your order number
• A clear photo of the fault or damage
• A brief description of the issue

Once we've reviewed your request, we'll let you know the next steps.

Please do not send faulty or damaged items back without contacting us first. Unauthorised returns will not be accepted.

If you have any questions about a faulty product or return, please contact us at hello@thebeachpets.com.

Sale & Clearance Items

Items marked Sale or Clearance, as well as items purchased during a promotional event, are considered Final Sale.

Please note:

• No refunds or store credit: Sale, clearance and promotional items cannot be returned for a refund or store credit due to change of mind.
• Size exchanges: We can offer an exchange for a different size of the same item, provided the requested size is available.
• Different styles: If your preferred size is unavailable, the item cannot be exchanged for a different style.
• Condition: Items must be returned unworn, unwashed and in their original packaging.
• Shipping costs: Customers are responsible for all shipping costs associated with a size exchange.

6-Month Warranty

All Beach Pets products come with a 6-month limited warranty against manufacturing defects.

Our warranty covers defects caused by faulty workmanship or materials.

The warranty does not cover damage caused by normal use, misuse, accidents, improper care or failure to follow the product's care instructions.

Our Warranty Does Not Cover:

• Normal wear and tear from regular use
• Damage caused by rough handling or aggressive use
• Biting or chewing
• Rips or tears
• Burns
• Scratches or excessive scratching
• Stains
• Damage caused by improper use or care

If you believe your product has a manufacturing defect, please contact us at hello@thebeachpets.com with your order number and clear photos of the issue.

We'll review your claim and let you know the next steps.