Refund policy

CHANGE OF MIND & INCORRECT SIZING

 

Unfortunately, we do not offer refunds for a change of mind or wrong sizing. We do offer a change of size or store credit. To be eligible for a return, your item must be in it's original packaging, show no signs of wear and tear from general use of the item. 

All shipping associated with a return will be at the customers expense.

You can send your item(s) back with the carrier of your choice. Please note:

  • We do not offer return labels, and return shipping costs are the customer’s responsibility.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of lost returns.
  • If an item is lost in transit without tracking, we cannot refund or exchange it.

Once we receive your return, we will inspect for quality and process a refund, once you have purchased the new exchange size.

Refunds can take up to 7 business days to process, depending on your bank.

To start a return, you can contact us at hello@thebeachpets.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For a change of size, we suggest purchasing the incorrect size online, so as not to miss purchasing the correct size.  We will refund the original product once safely received in our warehouse.

FAULTY PRODUCTS


We are so sorry to hear this.

Email us at hello@thebeachpets.com  Make sure to include:

  • Your order number
  • A clear photo of the fault

We have a 14-day return policy for damaged or faulty goods, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at hello@thebeachpets.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@thebeachpets.com.


SALE & CLEARANCE ITEMS

 

All items purchased marked as "Sale," "Clearance," or purchased during a promotional event are considered Final Sale. Please review the following conditions:

  • No Refunds: We do not offer refunds or store credit for sale items due to a change of mind.

  • Size Exchanges: Exchanges for a different size of the same item are permitted, provided the desired size is currently in stock. If the size is unavailable, the item cannot be returned or swapped for a different style.

  • Condition for Exchange: For a size exchange to be processed, the item must be returned in its original condition: unworn, unwashed, and in its original packaging.

  • Shipping Costs: Customers are responsible for all shipping costs associated with returning the item for a size exchange.

WARRANTY

 

The Beach Pets offer a 6 month limited warranty against manufacturing defects.

This limited warranty covers defects arising from faulty workmanship or materials. Please note that The Beach Pets is not responsible for any damages resulting from failure to adhere to care instructions.

Our warranty does not cover:

  • Normal wear and tear resulting from regular use
  • Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, marks resulting from scratching, excessive scratching and stains.